User Management
Under the Manage Users page, you can find all the tools needed to manage the users of your organization.
Users Table
The User Table gives Admins a detailed overview of all users in the Enterprise Platform. Each row in the user table provides key information about an individual user, including:
Name
Email
Role
Seat status
Assigned Spaces
Last Activity
Last Activity:
This column tracks the most recent action a user has taken on the platform. If a user has accessed any page within the last day, they are considered active, and the "Last Activity" column will reflect the exact time of that action.
Sorting Options
You can sort the table by clicking on the arrow icon next to sortable column headers. Sorting works as follows:
First click: Sorts the column in ascending order.
Second click: Sorts in descending order.
Third click: Disables sorting on that column.
Columns with sorting enabled include:
Name
Email
Role
Last Activity
Expand User Details
Click on a user row to expand it and view more detailed information. This includes:
A full list of assigned Spaces
Access to Professional and Cloud Labs
All the Teams the user belongs to
Single User Actions (Three Dots Menu)
On the right side of each row, you'll find the three dots menu. This dropdown provides individual actions, including:
Set Role
Assign Seats
Remove Seats
Remove User
Bulk Actions
To apply actions to multiple users at once:
Click the checkboxes next to user names to select them.
Use the bulk action bar at the top of the table to choose an action.
Available bulk actions include:
Set Role
Assign/Remove Seat
Email selected users
➤ Note: This will open your default email client with the selected users' emails pre-filled.
Searching and Filtering
To find and filter the user list, Admins can use one or more of the available filters, such as:
Users with seats
Active users
Inactive users
Filter by role or user status (Active, Inactive, With or Without Seats)
Filter by the Space(s) users are assigned to
Filter by Team
Search by Usernames, Emails (separated by
,)
Tips:
You can copy, paste emails directly from your spreadsheet into the search input field. Simply drag to select emails in your spreadsheet, Ctrl+V to copy, head to User Management, and paste in the Search input field.
Performing a search with any terms will create a unique URL that you can easily share with any other admin having access to the User Management interface.
Inviting Users
You can invite new users to your organization through their email. Upon sending them an invite, they'll receive an email with an invite link they can use to sign up to the platform as a member of your organization.
You can set the user's initial role when you invite them. You also have the ability to invite multiple users at once, making it easy to add your entire team.
You can also invite a list of users from a CSV file by uploading it and clicking Send Invitation
If there are any errors, the cause will be displayed under each entry. Additionally, you have the option to automatically remove duplicate email invitations, keeping only one invitation per email. Invitations for emails without errors will still be sent
Inviting Users Directly to the Labs
If you want to directly invite users to an Academy or Dedicated Lab you can use the following steps :
The invite users tab does not allow inviting more users than the available seats. In the case that invited users to surpass the available seats of the plan, no invitations will be sent!
Inviting users directly to the lab will trigger an invitation email that displays the number of access days you chose for them
User Roles
Users on the Enterprise Platform can have any one of the following roles:
Admins
Admins have full control over the organization. This includes organization
settings, subscriptions, lab management, and team & user management.
Moderators
Moderators can manage labs, teams, and users, but have no control over organization settings & subscriptions. They also are not able to invite new users to the organization.
Members
Members are able to connect to and play the labs they have been assigned to, but have no management abilities.
Guests
Guests are similar to Members. After the assigned period has elapsed, guest users still retain access to the Enterprise platform, allowing them to view any other licenses they belong to and access the Dashboard, My Profile, and Explore pages.
Modifying User Roles
Under the Users tab on the Users Management page, the roles of users can be adjusted. Admins can modify the role of anyone, but Moderators can only modify the roles of other Moderators and below. They cannot modify the roles of Admins.
You can also remove a user from the organization entirely from this menu.
Assigning or moving a user to the guest role is irreversible and cannot be changed back to any other role. If you need to do that, please contact support.
User Lab Assignment
At any time, you can adjust which labs a user has access to by adjusting their seat. You can assign them to any lab your company has seats for, as long as the lab isn't at its maximum user quota.You can also choose the expiration date for the seat.
You can unassign a user from a lab by removing their seat. Doing so will free up a seat in the lab's quota.
Member View
The 'View as Member' option is available in the user drop-down menu at the top right of the platform. When enabled, it allows Admins and Moderators to experience the platform exactly as a regular member would. This includes visibility restrictions, access to content, and overall functionality.
Team Management
Admins and Moderators can create and edit Teams under the Manage Teams tab in the Management menu. To create a new team, click the Create Team button. Once you've chosen a Team Name, Motto, and Avatar, you will be able to add users to the Team.
Additionally, the Team Captain can be set by clicking on the menu to the right of their name after they've been added.
You can modify an existing Team by navigating to it on the Manage Teams page, clicking View Team, and then clicking Edit in the top right corner.
Company Settings
Admins have the ability to modify the settings of your organization. Under Company Settings, a number of fields can be configured. This includes the company name, description, logo, location, and social media links.
Subscriptions
You can find your Active plans by navigating to Management > Company Profile > Subscription.
To renew/upgrade or cancel your plan please reach out to our renewal team at [email protected], and we’ll promptly provide renewal options
customized to suit your business requirements.
If you are on a Lite Plan you can directly cancel it from the Subscription tab by clicking the red Cancel button.