Who is eligible to receive the Certification Package?
People who have been certified at the Academy for HTB CPTS, HTB CWES, HTB CDSA, and HTB CWEE.
The HTB CAPE package will be available starting in the second half of 2025.
What happens if someone who has not been certified places an order?
We send the link only to certified individuals. Before shipping the boxes, we verify that the email used to place the order is on the certified list. If the email is not found, we contact them via email to ask for either the email they used to sign in to the Academy or their username. We only proceed with shipping the certification package once we receive this information. For additional help with payment or order issues, you can also contact [email protected].
How long will it take for the Certification Package to arrive?
Important Note: T-shirts will be sent separately as it is stored in our warehouse, while the Boxes are stored in our offices, thus users will receive two packages.
Delivery time for T-shirts: 1-2 weeks (actual delivery time may vary depending on location and local conditions).
Delivery time for Certification Box: 3-5 weeks, as the box needs to be assembled and packed properly
If you have waited over two weeks and have not received your certificate, verify the situation with your local postal service. For unresolved issues, contact Hack The Box support for further assistance.
How much will it cost to receive the certification boxes?
The package (T-shirt and Certification Box) is available for 30 GBP. Depending on the country, there might be some taxes at the checkout, around 20%, so approximately 5 GBP more.
Shipping Costs at checkout will be 20 GBP for Europe and 30 GBP for the rest of the countries.
The total price of the package is too expensive.
The final price of the package is well thought out and analysed. The actual cost of the package is way more than that, so we want everyone who has been certified to be able to afford it. We have reduced it significantly.
I want a different name on the printed package than the digital version:
You need to fill in the name that you want to be written on the physical certification on checkout but keep the same email they have on Academy.
Process of getting the Certification Package
You will receive an email containing links relevant to your specific certificate.
Once you open the link, please read the description and the Important Notes carefully.
1- You will need to choose a size for the T-shirt and click on the “ADD TO CART” button.
Once you click that button, a pop-up will appear in the top right corner:
2- You can either continue shopping by adding more items from the Swag Store or click to check out.
3- You should fill in your shipping info on the checkout page. We suggest the name be the same as the one they have on the certification.
4- Email is required to be the same as the one you have on Academy.### Troubleshooting Payment Issues: If your payment method is declined while attempting to order through the Swag Store, contact support at [email protected] for assistance. Note that technical support personnel do not handle transactions; please direct your queries to the provided email for billing or ordering concerns.
Frequently Asked Questions
What should I do if I didn’t receive the email with the order link?
Check your spam or promotions folder for the email. If still not found, visit the official certification webpage on Hack The Box to request further assistance.
Are there additional shipping fees?
Shipping fees are outlined during the ordering process. Ensure to review these details before confirming your order.
