Many of your questions about CTFs can be answered in our CTF Help Center. However, if you don’t find the answer you're looking for or need further assistance, we're here to help!

If you need to speak directly with a support team member, feel free to reach out through our Support Chat. While our agents may not always be available instantly, they are generally reachable during most weekday hours and will respond as promptly as possible.

On the CTF Platform, the Support Chat can be accessed by clicking your username on the top right and choosing the Support button.

Clicking on the button will trigger the Support Chat to pop up. From here, you can send us a message to open a new ticket or view your previous conversations with us. You can search for articles from the Help Center via the search bar within this chat as well.

To open a new ticket, click on the Ask a Question button to start a new conversation. When you first open up the chat, our trusty Hivemind bot will reply initially.

He'll try to recommend you help articles that may be relevant to your issue, which often can help solve your problem immediately without waiting for a response from us.

After Hivemind responds, he'll give you the option to Connect to an agent in the event he wasn't able to help. Typing "Connect to an Agent" will place you in the support queue, and an agent will reach out to you as soon as they can.

Please provide as much detail about your exact problem as you can. Information such as Challenge names, IP addresses, error messages, and screenshots will help the support agent who takes your ticket immensely and lead to a much timelier resolution.

The more information you can provide, the easier it will be for us to assist you.

The biggest issue that can occur with the Support Chat is it not appearing at all, either because the bubble itself does not show up, or because the Customer Support button in the bottom-left doesn't trigger the chat to open.

This is always due to adblock. In order to see the Support Chat, you'll need to make sure that you disable any ad or script blocking that you may have. Disable or whitelist the page on any adblocking extensions that you may have. If you are using Brave, make sure to turn off the Shield by clicking on the Brave Icon in the address bar.

If you've disabled all adblocking, but the support chat still does not appear, it may be due to DNS-level adblocking. If you've manually set your DNS servers in the past, make sure you aren't using a server that has content filtering built-in.

You'll also want to check if any web security or VPN software that you are using has such a feature enabled. NordVPN's CyberSec is an example of this.