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Exporting Firefox and Chrome Network Logs

Guide for exporting development data from Firefox and Chrome browsers. Hack The Box engineers can debug and solve issues quicker with this.

Written by Fischer

If you are experiencing issues on Hack The Box, providing detailed logs and network requests can help our customer support engineers quickly identify, debug, and resolve the problem.

The method for exporting network logs varies depending on the browser you are using. Simply follow the step-by-step instructions below for your specific browser to export and save your development data.

Exporting Network Logs from Firefox

To export network logs from Firefox, please follow these steps:

  1. Open Developer Tools by pressing Ctrl+Shift+I or F12 (Windows or Linux) or Cmd+Option+I (Mac).

  2. Click on the Network tab at the top of the Developer Tools panel.

  3. Click the gear icon on the right side of the panel to open the network settings, and ensure the Persist Logs option is checked:
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  4. Reproduce the issue you are experiencing. For example, if you have an issue when accessing a specific page, you must reload that page now.

  5. Click on the gear icon again, and select the Save All As HAR button from the dropdown menu to download your logs:
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Exporting Network Logs from Chrome

  1. Open Developer Tools by pressing Ctrl+Shift+I or F12 (Windows or Linux) or Cmd+Option+I (Mac).

  2. Click on the Network tab at the top of the Developer Tools panel.

  3. Check the Preserve log option to ensure all network requests are saved, even after the page reloads:
    ​

  4. Reproduce the issue you are experiencing. For example, if you have an issue when accessing a specific page, you must reload that page now.

  5. Click on the Export HAR... button (represented by a downward-facing arrow icon) to download your logs.
    ​

Submitting Your Logs to Support

Ensuring your logs are accurate and recent is the best way for the Support team to assist with your inquiries by understanding what may be going on between your browser and the HTB Servers, so any details are valuable!

To submit your logs to the support team, please follow these steps:

  1. Locate the .har file you just downloaded to your computer.

  2. Rename the file to file.txt while making sure to remove the .har extension.

  3. Open your ongoing chat or support ticket with the Hack The Box Support team.

  4. Use the paperclip/attachment icon to upload and send the .har file (now named file.txt) in your message.

har.mp4 [video-to-gif output image]

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