Can I pause my subscription?
Who can pause their subscription?
If you are an active monthly HTB VIP+ or HTB PRO member, you can pause your recurring plan by navigating directly to the platform's Billing and Plans page. Pausing your membership gives you the flexibility to take a temporary break while safely retaining your accumulated subscription benefits for later use.
How do I pause my subscription?
If you're a monthly HTB VIP+ or HTB PRO member, you can pause your subscription from the Billing and Plans page. This gives you flexibility to take a break while retaining your subscription benefits for later.
What Payment Options are Supported, and Do You Store Payment Details?
All financial transactions on Hack The Box are securely handled by a verified third-party payment processor named Recurly. No sensitive credit card or payment details are processed or stored directly by HackTheBox.
The platform accepts all major credit cards and debit cards, including Visa, MasterCard, and AMEX, as well as PayPal. Alternative forms of payment, such as cryptocurrency tokens, cannot be accepted at this time.
Why are my payments getting declined?
If your financial institution or bank flags multiple declined payment attempts within a short window, your account status may be temporarily restricted to prevent transaction fraud.
To resolve a declined payment issue, review the following troubleshooting steps:
Contact your credit card issuer or bank directly to authorize international transactions and clear any security blocks on your account before attempting another payment.
If confirming your account standing with your bank does not resolve the payment failure, there may be a network routing issue with our intermediary payment processor. In this scenario, open the live platform chat bubble to speak with a support agent so our billing staff can investigate the routing problem.
Can I Update an Invoice with New Company Info?
When an invoice is finalized and issued, tax and regulatory compliance constraints systematically lock certain data fields from being altered. Only minor, specific administrative updates are permitted.
To request a retroactive adjustment to an existing invoice, implement the following steps:
Note that the name on the invoice is the only data field that can be modified after issuance.
Open the platform chat widget to contact support via the live Chat Bubble located in the bottom right corner of your dashboard screen.
Provide your explicit platform username and a clear statement of the company details you wish to reflect on the invoice.
Manually type out and attach your official invoice identification number to your chat ticket. Providing this string ensures our support team can locate your transaction logs and process your adjustment quickly.
Best Practices for Ensuring Accurate Invoices
To prevent data mismatch errors or compliance issues with your platform invoice documentation, follow these behavioral guidelines:
Double-check billing information: Always verify your physical billing address, localized corporate VAT ID, and contact details inside your user profile before finalizing a purchase. For HTB Labs users, your default corporate invoice data can be managed at any time through your account settings panel.
Contact support immediately: If you detect a typo or formatting error on your invoice statement after payment is processed, contact our support team immediately.
How do I update my payment method?
If you would like to update your payment method on HTB Labs:
Click on your profile icon on the top right.
Then click on Billing & Plans from the drop-down.
Scroll down until you see the option 'Update your payment details'.
Click on 'Update your payment details' to make the necessary changes.
If you are trying to update your payment method on HTB Academy:
Click on your profile avatar on the top-right, and
From the drop-down, click on Academy Account Settings.
Scroll down until you see Payment and Subscriptions.
If you have a stored card, you will see the option to update payment details. Click on Change payment method to proceed.
While trying to add my payment details, why does my VAT number/Tax ID show up as invalid?
The “VAT number is invalid” message usually means the VAT ID format doesn’t match what the billing system expects for your country, so it’s worth double-checking the VAT ID and billing details before trying again. We kindly ask you to check the validity of your VAT number/Tax ID on the VIES VAT number validation website.
If the VAT number comes up again as invalid, we suggest taking the matter up with your fiscal administration.