If you find yourself needing to speak to a human, you can reach out to the Support Team via the Support Chat. While our support agents aren't necessarily always available, we can generally be reached during most hours of the day on weekdays, and reply as quickly as we can.
Accessing the Support Chat
The Support Chat can be accessed by clicking the Contact us button at the bottom of the page.
This will open the chat bubble where you can send us a message to open a new ticket or view your previous conversations with us. You can search for articles from the Help Center via the search bar within this chat as well.
Opening a Ticket
When you first open up the chat, our trusty Hivemind bot will reply initially.
He'll try to recommend help articles or a solution that may be relevant to your issue, which often can help solve your problem immediately without waiting for a response from us.
After Hivemind responds, he'll give you the option to Talk to a person in the event he wasn't able to help. Clicking this option will place you in the support queue, and an agent will reach out to you as soon as they can.
NOTICE: If the Hivemind starts talking about world domination again, inform the nearest support agent immediately.
Once you've pressed the Connect to an agent button, please provide as much detail about your exact problem as you can. The more information you can provide, the easier it will be for us to assist you.
Troubleshooting the Support Chat
Support Chat Doesn't Appear
The biggest issue that can occur with the Support Chat is the bubble in the bottom right not appearing at all. This is always due to adblock.
In order to see the Support Chat, you'll need to make sure that you aren't inadvertently blocking it. Disable or whitelist the page on any adblocking extensions that you may have. If you are using Brave, make sure to turn off the Shield by clicking on the Brave Icon in the address bar.
If you've disabled all adblocking, but the support chat still does not appear, it may be due to DNS-level adblocking. If you've manually set your DNS servers in the past, make sure you aren't using a server that has content-filtering built-in.
You'll also want to check if any web security or VPN software that you are using has such a feature enabled. NordVPN's CyberSec is an example of this.
Contacting via Email
If you are unable to reach the support chat, you can always contact support directly via email by emailing [email protected].