If you're experiencing issues with your subscription payment, this article explains what happens and how to resolve it.
What Happens When a Payment Fails?
If your payment is unsuccessful, your account will enter a collection period. During this time, multiple attempts will be made to charge your card using the billing details on file.
If the payment is not completed and your billing information is not updated, your subscription will be deactivated.
How to Fix a Declined Payment
If you receive an email stating that your payment was declined and your account is past due, you can resolve this by:
Navigating to Purchases & Subscriptions
Updating your payment method with a valid credit card
Ensuring your billing details are correct
Please note that payment retries are automatically attempted multiple times during the collection period.
What If My Subscription Was Deactivated?
If your subscription has been deactivated due to failed payments, you can regain access at any time by purchasing a new subscription (LetsDefend VIP or LetsDefend VIP+).
Your progress will not be lost, and you’ll be able to continue from where you left off once your subscription is reactivated.
Cancelling After a Failed Payment
If you no longer wish to continue your subscription after a failed payment and want to avoid further billing attempts, please contact the support team through the Contact Us page.
Why Was My Payment Declined?
A payment processor decline means your bank has rejected the transaction. The exact reason can only be confirmed by your bank, but common causes include:
Incorrect card number or expiration date
Insufficient funds
Bank restrictions based on location
Blocked recurring payments
Fraud prevention rules triggered by your bank
What Should I Do Next?
If your payment continues to fail:
Contact your bank to authorize the transaction
Confirm that your card supports online and recurring payments
Try using a different payment method if available
If the payment cannot be processed, your subscription will not be activated until the issue is resolved.
Paid but No Access to LetsDefend VIP/VIP+ Content
If you’ve successfully completed a payment but still cannot access LetsDefend VIP/VIP+ content, try the following:
Wait 15 minutes, then revisit the platform
Refresh or log out and back in
If your account still appears as Free/Basic, please contact support using the chat bubble on the bottom right side.
Note: This issue is most commonly related to login confusion. Some users accidentally create multiple accounts or log in with the wrong email address. Before contacting support, try logging in using any other email addresses you may have used.